1. Inspection on receipt
Please check quantity, type and external condition of the goods on receipt against your order. For missing, wrong or transport-damaged goods, note it on the delivery note (or take photos) and inform VPA within 7 days of receipt.
2. When VPA exchanges, repairs or replaces
- Missing items, wrong type or specification compared with the order.
- New goods with manufacturing defects or not matching published specifications.
- Goods damaged during transport carried out by VPA.
VPA will supply missing items, repair or replace with new goods within 7 working days of receiving the request. All handling and transport costs caused by VPA’s fault are borne by VPA.
For defects that cannot be found by external inspection (latent defects), please notify VPA as soon as they are discovered; the Warranty policy applies.
3. Not returnable
- Machines, equipment and jigs built to your own design or URS/spec and already accepted (FAT/SAT).
- Special-order goods (not in stock); software/programs installed or licenses activated.
- Goods damaged by installation or use contrary to instructions, wrong power connection, mechanical impact, fire, water, or repair by another party.
- Services (assembly, setup, programming, technical manpower) completed and accepted — defects from the service work are remedied under the warranty policy.
4. Change-of-mind returns
For in-stock goods that are unopened and unused, VPA will consider returns within 7 days of receipt. Two-way shipping costs are borne by the customer.
5. Refunds
When a return is accepted and the goods cannot be replaced, VPA refunds by bank transfer within 7 working days after receiving the goods back and confirming their condition. E-invoices are adjusted in accordance with the law.
6. Contact
Return requests: +84 981 379 605 · [email protected] — please include the order number, a description of the issue and photos.